Privacy policy of The e-Mobility Company

1. Introduction

1.1 The e-Mobility Company, a Belgian cooperative limited liability company having its registered office at 1000 Brussels, Simon Bolivarlaan 34-36, Belgium, and registered with the Crossroads Database of Enterprises under number 0665.579.356 (RLE Brussels), respects your privacy and your personal data in conformity with the Regulation (EU) 2016 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

In its capacity as data controller, The e-Mobility Company is responsible for processing your personal data within the framework of its activities. This policy describes what kind of personal data The e-Mobility Company processes, the purpose of processing your personal data, your rights regarding your personal data, how The e-Mobility Company collects, obtains, or uses your personal data, how long The e-Mobility Company keeps it, who The e-Mobility Company shares it with and how The e-Mobility Company protects your personal data. The e-Mobility Company wants to keep the privacy of your personal data safe.

1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.3 We may use and process your personal data on the following legal basis:

(a) for legitimate business interests;

(b) to perform and provide our services;

(c) for identification purposes where this is required by law;

(d) to comply with legal and regulatory obligations, such as keeping financial records;

(e) for safety or authentication purposes;

(f) on the basis of your given consent to process your personal data for one or more specific purposes.

2. Collecting personal information

2.1 We may process, collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;

(b) information that you provide to us when registering with our website including your email address;

(c) information that you provide when completing your profile on our website including your name, address, phone number, email address, house specifications, language, home situation;

(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address;

(e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use;

(f) information relating to any purchases you make of our goods / services / goods and/or services or any other transactions that you enter into through our website including your name, address, telephone number, email address and card details;

(g) information that you post to our website for publication on the internet including your username and the content of your posts;

(h) information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication;

(i) any other personal information that you choose to send to us.

All obtained information is in line with the Data Minimisation principle (this principle states that data collected and processed should not be held or further used by The e-Mobility Company unless this is essential for purposes set forth in this privacy policy).

2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using Personal Information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to:

(a) administer our website and business;

(b) personalise our website for you;

(c) enable your use of the services available on our website;

(d) send you marketing commercial communications;

(e) send you email notifications that you have specifically requested;

(f) send you our email newsletter; if you have requested it you can inform us at any time if you no longer require the newsletter;

(g) send you marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you, by post or by email or similar technology you can inform us at any time if you no longer require marketing communications;

(h) provide third parties with statistical information about our users but those third parties will not be able to identify any individual user from that information;

(i) deal with enquiries and complaints made by or about you relating to our website;

(j) keep our website secure and prevent fraud;

(k) verify compliance with the terms and conditions governing the use of our website including monitoring private messages sent through our website private messaging service;

(l) forward the information given by you to our partners (Arval, installation partners, hardware suppliers) in order respond to your request;

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.

3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes set out in this policy.

4.3 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;

(d) to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4 Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

5.1 Information that we collect may be stored and processed in and transferred between any European countries to enable us to use the information in accordance with this policy.

5.3 Personal information that you publish on our website or submit for publication on our website may be available, via the Internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4 You expressly agree to the transfers of personal information described in this Section 5.

5.5 Additionally, in respect of the Interactions, this includes recordings (sound and/or video) of the conversation(s), demo(s) and/or presentations being the subject matter of that Interaction (“Recordings”). You represent that you are entitled to give consent to this privacy policy on behalf of the other participants on your side of the Interaction.

5.6 We may employ third party companies and individuals to facilitate our service, to provide the service on our behalf, to perform Site-related services (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Site’s features) or to assist us in analysing how the Site and service are used. These third parties have access to your Personal Data only for purposes of performing these tasks on our behalf.

5.7 The e-Mobility Company may sell, transfer or otherwise share some or all its assets, which may include your Personal Data, in connection with a merger, acquisition, reorganization or sale of assets of The e-Mobility Company or parts of it, or in the event of bankruptcy.

6. Retaining personal information

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes or until you let us know that you no longer wish that your personal data is being kept by us, which you can do at any time. If this is the case, then please send an email to, together with a scan of your legitimate identity card.

6.3 Notwithstanding the other provisions of this Section 6, we will retain documents including electronic documents containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk.

7. Security of personal information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers of our digital partners.

7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3 We may notify you of changes to this policy by email or through the private messaging system on our website.

9. Your rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

We want to keep your personal data accurate and up to date, so please inform us of any changes to your personal data by emailing e-Mobility Company with your updated personal data or any requests to change these data. This email can be send to, including a scan of your legitimate identity card.