Privacy policy of 50Five Belux NV


50Five Belux NV's (Van Immerseelstraat 66, 2018 Antwerpen) Privacy Policy is aimed at informing you about which personal data we collect about you, why and how you can control these data. 50Five Belux NV is the data controller responsible for the processing of your personal data and processes them in accordance with the legislation on the protection of personal data and electronic communications. We treat your personal data as confidential information.

50Five Belux NV may also process your personal data as a data processor on behalf of one of its partners, which in this case is the data controller. We refer in this case to the privacy policy of the partner in question.

The Privacy Policy applies to all our (current, former and future) customers, all visitors of the 50Five Belux NV website(s) and mobile applications (“apps”), and to all other persons contacting us.

For any question relating to the treatment of your personal data you can contact us via or via Mailbox 10020, 1030 Schaerbeek Brussels Station BRU.-NOORD.

Which personal data?

The personal data collected by 50Five Belux NV concerns, on the one hand, the personal data entered by you on the various pages of our website(s) and apps, as well as the personal data that we obtain by your use of our website(s) and apps, and by your use of our products and services. On the other hand, 50Five Belux NV's Privacy Policy also covers the personal data that we receive from you through other channels, such as our contact center, reply forms, contractual documents or through our partners.

We collect the following personal data categories:

  • Identification data: for example, your name, first name, date of birth, e-mail address, geographical location, and the IP address of your PC, tablet or smartphone;
  • Contract data: for example, which contracts you have concluded with 50Five Belux NV, their start and end date, the price and any indexation parameters;
  • Consumption and invoicing data: for example, your consumption of electricity and data concerning your payment history;
  • Transaction data: for example, use and/or replacement of your charging station, granting and use of your charging pass;
  • Technical data: for example, what type of electrical installation you have, house specifications;
  • Data on your use of our products and services: for example, how you use our online services for monitoring your charging sessions.

Why do we process your personal data?

We process your personal data for the following reasons:

  • To manage and perform your request for an offer of 50Five Belux NV and/or your contract(s) (e.g. performance of the services referred to in said contract(s)) with 50Five Belux NV (including forwarding the information given by you to our partners);
  • To manage our website and apps (including the management of and the access to the parts of our website reserved for our customers);
  • In certain cases, to inform you about the products and services of 50Five Belux NV, of our affiliated companies and our partners, promotions and special actions that we think might be of interest to you;
  • To combine your personal data, for example to adjust our products and services, promotions and special actions to your personal needs;
  • To observe, evaluate and constantly improve our products and services, promotions and special actions. You may, for instance, receive an invitation from us to participate to general or specific market surveys, on an anonymous basis if you wish so;
  • The control and improvement of the interactions you have with us, our internal processes and the quality of our services. To this end, we may record and access your electronic communications (such as telephone conversations, chat, emails) and the data relating to these exchanges;
  • To protect the rights, property and security of 50Five Belux NV, its customers or third parties (including the fight against fraud, the management of disputes or legal proceedings);
  • To manage the statutory or regulatory obligations of 50Five Belux NV;
  • To carry out the accounting of 50Five Belux NV; and
  • To manage our receivables (including recovery and/or transfer of receivables to collecting agencies). To manage our receivables, we may combine the personal data provided by you with information (including personal data) obtained from third parties and/or public sources in order to optimize the recovery and to determine the most appropriate recovery method (for example, amical or judicial recovery).

To whom may we communicate your personal data?

Your personal data are, as the case may be, only communicated to the following third parties in order to perform the aforementioned purposes:

  • Our partners (Arval, Threeforce, our installation partners and hardware suppliers);
  • Any member of our group of companies (subsidiaries, our ultimate holding company and all of its subsidiaries, insofar as reasonable necessary for the purposes set out in this policy);
  • The companies and intermediaries we collaborate with to manage our receivables (for example recovery, transfer of receivables);
  • Our affiliated companies (for example ENGIE sa, Electrabel SA);
  • The competent authorities.

The aforementioned processors are established in the European Union. The persons working for these third parties only have access to the personal data strictly necessary for the performance of their tasks.

Transfer of personal data to countries outside the European Economic Area (“EEA”)

If we cooperate with third parties established in countries outside the EEA that do not provide an appropriate level of protection for your personal data, we will impose contractual obligations on them, approved by a competent authority and offering an appropriate level of protection of your personal data. If you wish to receive a copy of these contractual obligations, please send an e-mail to We reserve the right to remove any confidential information and any information that is not relevant to you from such a copy.

Legal ground for the processing of your personal data

We only process your personal data when:

  • The processing is necessary to perform your contract or to take pre-contractual measures at your request (for example, when you have requested us to send you an offer for our products and services);
  • The processing is necessary for the legitimate interest of 50Five Belux NV (for example, to send messages to our existing customers for marketing purposes);
  • You have given your consent (for example, to send e-mails to potential customers for marketing purposes). In this case, you can always withdraw your consent; and
  • The processing is necessary to comply with our statutory or regulatory obligations (for instance within the scope of judicial inquiries or requests for information of public authorities).

How long do we keep your personal data?

Your personal data are not kept longer than necessary for the purposes for which they were collected. The retention period may thus differ according to the purpose. We are, for example, obliged to keep your invoicing data for 7 years because of accounting and tax obligations. Furthermore, we keep your contract data for 10 years following the termination of your contract based on legal considerations in order to retain certain data as proof in the event of disputes. Certain data of former customers may be used for a period of 4 years following the termination of the contract in order to recognise the former customer and keep him informed of promotions and new products and services of 50Five Belux NV, unless the customer opposes such use. The personal data of potential customers are retained during 12 months as from the last contact with the potential customer. They may be retained for a longer period if the potential customer becomes a customer of 50Five Belux NV.

What are your rights?

Under certain conditions, you will benefit from the following rights with regard to your personal data collected by 50Five Belux NV:

  • The right of access to, rectification or erasure of your personal data;
  • The right to oppose the processing or to obtain a limitation of the processing;
  • The right to receive the personal data that you have provided to us, in a structured, commonly used and machine-readable format and to communicate them to another controller;
  • The right to withdraw your consent at any time, for example when you do no longer wish to receive direct marketing via e-mail.

You may exercise these rights by sending us an email at or by sending a letter with a copy of your identity card to Mailbox 10020, 1030 Schaerbeek Brussels Station BRU.-NOORD.

The aforementioned rights cannot give rise to other rights than those specified in this Privacy Policy or stipulated by the applicable legislation relating to the protection of personal data. Note that the exercise of the aforementioned rights may have as a consequence that 50Five Belux NV can no longer fulfil its contractual obligations or, in general, can no longer supply you with its products and/or services (or those of its partners).

If you have a complaint concerning the processing of your personal data, you may contact us on the above address or contact the Data Protection Authority

Use of cookies

For more information on the use of cookies by 50Five Belux NV, see link to cookie policy

Network security

50Five Belux NV makes its best efforts to thoroughly protect its network against unauthorised access and to guarantee the confidentiality of the personal data and professional information of its customers and/or suppliers:

  • We do this by using Secure Sockets Layer (SSL) technology to prevent the interception or decoding of confidential passwords and personal data.
  • 50Five Belux NV's internal network is protected by a secure firewall and is not directly accessible over the Internet.

Security also depends on you:

  • Be careful how you use your password. Never disclose it to anyone, even your colleagues. Also change it regularly.
  • Never leave your PC, tablet or smartphone unattended when you are connected to an application.